Return Policy
Complimentary shipping is available on all orders over ₦150,000. Standard delivery within Nigeria takes 3–5 business days. If something isn’t right, here’s exactly how returns, exchanges and refunds work.
How To Return An Item
01
Contact Client Care
Message us from the Contact page or WhatsApp with your order number and the item you'd like to return. We'll confirm it's eligible and send you a return authorization.
02
Pack It Up
Fold the item back into its original packaging with every tag still attached. Include the authorization we sent you so it's matched to your order on arrival.
03
Ship It Back
Drop the package off with the courier we recommend, or book a pickup — we'll confirm which once your authorization is issued.
04
We Inspect & Refund
Once the item arrives and passes inspection, we process your refund to the original payment method within 10 business days.
Return Window & Condition
Returns are accepted within 7 days of delivery. To qualify, an item must be unworn, unwashed and in its original condition, with every tag still attached and any protective packaging intact. Items that show signs of wear, alteration or use cannot be accepted back into stock.
What Can’t Be Returned
Made-to-order and altered pieces are final sale — they’re cut specifically for your order and can’t be restocked. The same applies to any item returned worn, washed, damaged through use, or without its original tags.
Exchanges
Prefer a different size in the same style? Let our client care team know when you request your return authorization — we’ll hold your replacement size for up to 5 days while your original item is in transit back to us, subject to availability. If the size you need is out of stock, we’ll offer a refund instead.
Return Shipping
For a change-of-mind return or exchange, return shipping is covered by the customer. If we sent you the wrong item, or the item arrived damaged or defective, we cover the cost of shipping it back — see Damaged or Incorrect Items below.
Refunds
Once a return is received and inspected, we’ll email you to confirm it’s been accepted. Refunds are issued to your original payment method and typically reflect within 10 business days, though your bank or card issuer may take a few days longer to post it to your statement.
Damaged Or Incorrect Items
If an item arrives damaged, faulty, or isn’t what you ordered, contact client care within 48 hours of delivery with a photo of the item and your order number. We’ll cover return shipping and send a replacement where one is available, or issue a full refund including your original shipping cost.
Still Need Help?
Our client care team is glad to walk you through any of this in person — reach out any time.